The Hidden Profit Center
Components
Helen Wilkie facilitates a variety of programs on the individual skillsets of The Hidden Profit Center method of
applied communication. Choose the specific programs you know are major issues for your people now, or the complete
process designed to uncover your most pressing needs and address them.
Following is an overview of the components.
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"The Hidden Profit Center—a tale of
profits lost and found through communication"
 The whimsical fable that started it all. Designed to hold up a
mirror to anyone operating in the workplace, this little book is a fast, easy read for today's
attention-challenged employees, managers and even executives.
We offer special discounts for quantity purchase, so that you can begin the revolution by giving
each emplouyee a copy of the book and use it to spark discussion.
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The Process
- Discussion with client to uncover desired outcomes
- Survey/assessments to determine current reality
- Design and delivery of process over agreed upon period of time and tailored to client
needs
- End-of-process assessments
- Implementation and accountability tools
- Resources and materials for ongoing improvement
- Refresher programs as appropriate
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Hidden Profit Center Writing
- Learn to write more quickly and with more purpose
- Save money and reduce stress
- Communicate better in writing with clients
- Save time and reduce frustration through clearer internal
communication
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Hidden Profit Center Sales Conversations
- Selling as an exercise in applied communication
- Learn to diagnose before prescribing
- No more "data dumps"
- Features—advantages —benefits: learn the
difference and use them appropriately
- Banish jargon, sell to the listener's level of understanding
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Hidden Profit Center Sales Networking
- More than a tax write-off: create ROI
- Develop profitable relationships
- Work the room and still enjoy the event
- Broaden and deepen your network
- Reduce the stress of interacting with strangers
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Hidden Profit Center Teams
- Cross-cultural
- Inter-generational
- Cross-gender
- Communication, cooperation, collaboration!
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Hidden Profit Center Meetings
- Make meetings worth their cost
- Identify and reach recognizable, measurable objectives
- Use people's strengths and skills
- Use meetings as a business tool instead of an expensive
waste of time
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Hidden Profit Center Technology Use
- Establish and use email protocol
- Voicemail that communicates instead of frustrates
- Incorporating new media as a Hidden Profit Center tool
- Save time, reduce stress
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Call Helen for a more detailed discussion of your
needs, either in person or by telephone. This initial consultation is
complimentary and carries no obligation.
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